AWS offers quality support considering how large they are and how many customers they support, but they do charge up to 10% of your monthly bill just to have access which can be thousands of dollars for larger companies.
Some users have complained that Vultr support is slow and lags behind competitors, but their servers generally perform at a very high level which means support requests are few and far between.
DigitalOcean has a very large library of documentation available to customers but support response times can be slow, likely due to their tremendous growth and the sheer number of customers they have brought on in the past few years. They do not offer support over the phone.
Linode users generally praise their customer support and rank it higher than most other cloud providers on the market.
In summary, there’s something for everyone:
- If you are looking for massive scale and the broadest feature set on the market, go with AWS.
- If you like high performance servers and simple hourly billing, use Vultr.
- If you need to host Windows VPS, and you feel better knowing that you’re safe from DDoS attacks, use Microsoft Azure.
- If you want to be able to spin up instances quickly and easily and don’t need all the bells and whistles, use DigitalOcean.
- If you want large scale at a low cost without the all the complexity, use Linode.